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Complaints

Questa Chartered treats complaints very seriously and has a complaints procedure in place. In the event that you wish to register a complaint you can contact us in one of the following ways:

In writing: The Compliance Officer, Questa Chartered, Questa House, Croft Court, Plumpton Close, Blackpool, FY4 5PR

By phone: +44 (0)1253 830050

By e-mail: stuart.dewin@questachartered.co.uk

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS) at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.