Your Client Journey
As part of our service, we follow a five-stage planning process to help clients achieve value and a strong financial future.
As part of our service, we follow a five-stage planning process to help clients achieve value and a strong financial future.
Using internal and external technical research, we will prepare a report to suit your individual objectives. This will be prepared, taking into account your attitude to risk, your time horizon, associated costs, past performance, asset allocation, expected returns and will maximise any tax allowances available to you.
Our analysis process will:
Please note that the Financial Conduct Authority does not regulate tax advice.
The report will comprehensively outline your current financial position and include our professional observations in each area. We will either present our recommendations to you face-to-face and discuss them with you or send the report by post, depending on its complexity.
By examining these observations against your stated objectives, we will minimise any risks we have identified and maximise opportunities for achieving your goals.
These actions may involve immediate implementation or require consideration for the future.
It is important you fully understand the reasons and rationale for our recommendations so you are encouraged to ask any questions at this stage.
Should you wish to proceed with our recommendations, all the necessary documentation and payments will be forwarded to the relevant provider(s).
We do not hold client money and any cheques for investments should be made payable to the provider as directed. We will only accept a cheque made payable to Questa in settlement of our professional fees.
Please note that for audit purposes, details of any transactions undertaken through Questa Chartered are recorded on our back office system.
An essential part of our services is the review process. In line with your chosen Investment Service, we will regularly review your financial circumstances to ensure that it continues to meet your objectives and goals.
The cost for this Investment Service will be based on a percentage of the portfolio to be monitored or an agreed fee, subject to a minimum fee of £500. For example:
1% per annum of the value of your portfolio, payable monthly (0.083% per month).
As an example, a portfolio of £250,000 would attract a fee of £208.33 per month. The fee will be assessed on the anniversary of the service being adopted and will remain unaltered until the next annual review.
Depending upon the size of the portfolio or the complexity of your affairs, there may be additional fees to cover the cost of providing you with review/planning meetings; this fee will be payable by standing order either monthly or annually.
